Privacy Policy
A legal disclaimer
The information provided on this website and through our services is for general informational purposes only and is not intended to constitute legal, professional, or financial advice. We make every effort to ensure that the information presented is accurate and up-to-date; however, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information for any purpose. Any reliance you place on such information is strictly at your own risk.
Our company operates under the rules and regulations set forth by the Philippine government, including but not limited to the Customs Modernization and Tariff Act (CMTA), laws governing freight forwarding, and international shipping regulations. We shall not be held responsible for any losses, damages, or delays arising out of the use of our services due to factors beyond our control, including customs clearance delays, shipping carrier issues, or acts of nature.
We reserve the right to modify our terms, conditions, and policies at any time without prior notice. By continuing to use our services, you agree to these terms and the terms outlined in our Privacy Policy and Terms of Service.
For any legal issues or disputes, they shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.
Privacy Policy - the basics
*What to Include in a Privacy Policy for a Freight and Forwarder Company (Philippines):*
1. *Introduction* - A brief introduction explaining the importance of privacy and data protection. Mention that the policy complies with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173).
2. *Information Collection* - Types of personal data collected from users (e.g., name, address, email, phone number, payment details, shipment information). - Methods of data collection (e.g., through forms, website interactions, emails, or phone calls).
3. *Use of Collected Information* - How the company uses personal data (e.g., processing shipments, customer support, providing updates on deliveries, billing, etc.). - Specific reasons for processing, storing, and sharing personal information.
4. *Data Sharing and Third Parties* - Who the data is shared with (e.g., shipping carriers, customs authorities, payment processors). - Assurance that data will only be shared with third parties necessary to fulfill services. - Any international data transfers and compliance with legal frameworks (if applicable).
5. *Security Measures* - The security measures implemented to protect users' personal information from unauthorized access, disclosure, or theft. - Mention of encrypted transactions, secure databases, and limited access to personal data.
6. *Data Retention* - The period for which personal information will be retained and the criteria used to determine that period. - Mention of compliance with legal retention requirements.
7. *User Rights* - Explanation of user rights under the Data Privacy Act, including the right to access, correct, and delete personal information. - Information on how users can exercise their rights (e.g., contact information for requests).
8. *Cookies and Tracking Technologies* - How cookies and tracking technologies are used on the website (if applicable), including the purpose (e.g., improving user experience, analytics, or targeted advertising). - User consent options and how they can manage cookie preferences.
9. *Policy Updates* - How users will be notified of changes to the Privacy Policy (e.g., via email, website updates). - Date of the last update.
10. *Contact Information* - Clear contact details for privacy-related questions or concerns, including the Data Protection Officer (DPO) if required under the Data Privacy Act.
What to include in the Privacy Policy
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and share your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
*1. Information We Collect* We collect personal information that you provide to us when you engage our services, including: - Name - Contact details (email, phone number, address) - Billing and payment information - Shipping details - Transaction history
*2. How We Use Your Information* We use the personal data we collect to: - Process and deliver your shipments - Communicate with you regarding your orders and services - Fulfill regulatory and legal obligations - Improve our services and operations - Provide customer support and resolve any issues
*3. Data Sharing* We may share your personal information with third parties to facilitate our services, such as: - Shipping carriers - Customs authorities - Payment processors - Service providers who assist with operations We ensure that third parties adhere to privacy and security standards.
*4. Data Security* We take data security seriously and employ a variety of measures, including encryption, firewalls, and secure access protocols, to safeguard your personal information.
*5. Data Retention* We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.
*6. Your Rights* Under the Data Privacy Act, you have the right to: - Access your personal data - Correct or update any inaccurate information - Request deletion of your personal data - Withdraw consent to the processing of your data To exercise your rights, please contact us at: [Insert Contact Information]
*7. Cookies* We use cookies to enhance your experience on our website. You can manage cookie settings through your browser preferences.
*8. Policy Changes* We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
*Contact Us* For any questions or concerns regarding your personal data, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Company Address]
By using our services, you acknowledge and agree to the terms of this Privacy Policy.